Refund policy

Return & Refund Policy

We want you to be happy with your ScopePop™ purchase. If something isn’t right, we’re here to help.

30-Day Returns

We offer a 30-day return policy, meaning you have 30 days after receiving your order to request a return.

To be eligible for a return, the product must be in the same condition you received it — unused, in its original packaging, and with all included accessories. Proof of purchase may also be required.

To request a return, contact us at contact@scopepop.store. Please do not send a product back before contacting us. If your return is approved, we’ll provide instructions on how and where to send it.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your ScopePop™ arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at contact@scopepop.store.

Please include your order number and photos of the issue so we can review it and make things right.

Exchanges

If you would like a different item, the fastest option is to return your original purchase. Once the return is accepted, you can place a new order for the item you want.

Refunds

Once we receive and inspect your return, we’ll notify you whether your refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@scopepop.store.

European Union Customers

If your order is shipped to the European Union, you may have the right to cancel or return your purchase within 14 days without providing a reason, subject to applicable EU consumer protection laws.

Questions?

For any questions regarding returns or refunds, contact us at contact@scopepop.store.